121 Tropical Drive :: Victoria, TX 77904 :: 361-580-1169
http://www.jdhancock.com :: jd@jdhancock.com

Education

Bachelor of Science in Computer Science :: Sep 1989 - May 1993
University of North Texas :: Denton, TX
Received a minor in Technical Communication. Co-headed the UNT ACM High School Programming Contest in 1992. Attended the collegiate-level ACM Programming Competition in 1993.

Professional Experience

Web Designer / Developer :: Jan 2002 - present
Atomic Moose :: Victoria, TX
Designed, built, and maintained web sites and web-based products (Dreamweaver, Photoshop, HTML, CCS, JavaScript, PHP, MySQL). Worked directly with clients for requirements gathering, design review, launch co-ordination, etc. Other projects included corporate identity and presentation work (Photoshop, PowerPoint).

Remote Staffer :: Feb 1995 - July 2002
AOL Time Warner / DC Comics :: New York City, NY
Created animated advertisements for comic books such as Batman and Wonder Woman (Flash). Answered user emails, moderated message boards, wrote email scripts (MS Word Visual Basic).

Product Manager :: Aug 2000 - Jan 2002
traq-wireless :: Austin, TX
Lead Product Manager for the largest and most successful web-based wireless management application used by wide range of clients including Burlington Northern Santa Fe, Dr. Pepper, GMAC, mp3.com, and Kinko’s. Guided activities for multiple projects on cross-functional teams. Wrote detailed product specifications for major enhancements (MS Word, Visio). Worked closely with graphic designers to develop mockups/prototypes (Dreamweaver, Photoshop). Developed documents to communicate technical information to management, including sales team (PowerPoint). Tracked customer requests and priorities (MS Access). Developed tools for customer care to improve efficiency (SQL). Reported to VP of Marketing and Product Development.

Web Product Architect :: Dec 1999 - Aug 2000
traq-wireless :: Austin, TX
Wrote product specifications for early releases of company's core web-based wireless management reporting and purchasing application (MS Word, Visio). Managed UI designer; helped to develop look-and-feel (Dreamweaver, Photoshop). Provided direction to development team. Managed QA staff. Performed limited bug fixes during programming "emergencies" (HTML, Visual Basic, Javascript, ASP, SourceSafe, IIS). Worked with marketing team to develop product collateral, including sales flipbook (Powerpoint). Managed development, implementation, and production of web-based, data-intensive customer reporting web site (IIS, MS Access). Helped define company's early workflow and processes (MS Word, MS Project) and provided limited production support (SQL). Reported to VP of Marketing and Product Development.

Product Architect :: Nov 1997 - Nov 1999
QuestLink Technology :: Austin, TX
Designed products and features for the start-up's web site, a database-driven information and ecommerce resource, the largest and most-used resource of its kind. Responsibilities included providing leadership on cross-functional teams, understanding target audience, designing site features, developing prototypes (HTML), writing specifications for site features (MS Word), and quality control. Reported to VP of Product Development.

Web Developer :: Aug 1996 - Nov 1997
QuestLink Technology :: Austin, TX
Developed products and features for the QuestLink web site. Acted as the entire product development staff in company's early days: responsibilities included day-to-day site administration (WebSTAR) and development (Tango, Oracle PL-SQL). Responsible for development of all major site features and improvements for time period noted, including a database port to Oracle, a from-scratch content management system using Oracle stored procedures, and the company's initial ecommerce solution. Reported to VP of Product Development.

External Webmaster :: Sept 1995 - July 1996
Motorola DSP Division :: Austin, TX
Designed and developed the Motorola DSP web site from inception (HTML, Hot Metal). Responsibilities included day-to-day operations of web site: maintaining links to library of technical documentation, adding press releases, coordinating promotional activities with marketing, working closely with graphic designer to develop look-and-feel, and converting documents into PDF (Acrobat). Reported to Strategic Marketing Manager.

Technical Writer :: Sept 1995 - Feb 1996
Motorola DSP Division :: Austin, TX
Wrote technical documentation for DSP division (FrameMaker). Managed project schedule (MS Project). Participated in committee responsible for creating standard documentation style sheet. Achievements include the first family manual in the division's history completed before the product's announcement. Won several peer awards.

Software Designer, Technical Writer :: Jun 1994 - Sep 1995
Info Now :: Austin, TX
Created and administered the graphical user interface standards (MS Word). Helped design retail database system (PowerBuilder). Wrote system design/programming guides and online help systems (RoboHelp).

Programmer, Tech Writer, Tech Support :: Jul 1993 - Jun 1994
Production Languages Corporation :: Weatherford, TX
Managed support questions for core product: cross-platform development tool suite. Coded assembly "helper" routines for cross-compiler (Assembly). Wrote and edited user manuals and online help (MS Word, RoboHelp).

Skills

Web Development Document and Image Production

Web Development
SQL, Dreamweaver, HTML, Animated GIFs, PHP, MySQL, Oracle PL-SQL, SQL Server, MS Access, Tango, Javascript, Visual Basic, ASP, IIS, SourceSafe, CSS, C

Document and Image Production
Photoshop, MS Word, MS Excel, MS PowerPoint, ImageReady, Flash, Visio, Morph, Poser, FrameMaker, RoboHelp

Product Management
Technical Writing, Requirements Gathering, Communication Skills, Leading Cross-functional Teams, MS Project

Training

Introduction to StoryServer :: Apr 1999
Vignette :: Austin, TX

PowerBuilder Performance, Tuning, and Techniques :: Mar 1995
Austin Software Foundry :: Austin, TX

Object-Oriented Design Using C++ :: Oct 1994
Icon Computing :: Austin, TX

Interests

Digital photography, comic books, movies, DVDs, animation, video photo albums, home networking.